Your Right to Cancel
We offer a 30 day money back guarantee, excluding return postage. You have a right to cancel your order at any time up to 30 days after the day of delivery. Goods returned must be in good condition and within suitable packaging. Please contact us should you change your mind and require further information.
Cancellation and Returns
Provided goods are returned to us in an acceptable condition we will issue a refund within 5 working days of return. Should you wish to return a product to us please include letter stating the reason for return in your parcel. Should you require further information please contact us.
If you are cancelling because there is a fault with the product please clearly state the details of the fault. Goods found to be faulty will be refunded or exchanged depending on your instructions.
Goods returned to us will be at your own cost and must be packaged safely in a suitable packaging material.
To obtain a refund you should return the goods to us in a similar condition as they arrived. So that there is no doubt anything we say above in relation to returns, does not apply to any claim that the goods do not meet the standard required by law. In this instance we will refund your returns costs.
If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery, replace or repair and goods that are damaged or defective upon delivery, or refund you with the amount paid for the goods. This does not affect your statutory rights as a consumer, nor is it intended to limit our liability to you for fraudulent misrepresentation or for personal injury resulting from our negligence.