These terms and conditions apply to all purchases made by you, the customer from us Brick Brace Ltd.

Customer Service

We are committed to total customer care and abide by the principles of the The Consumer Protection Regulations for Distance Selling. Should you need to contact us please send us an email, write or telephone. We aim to respond within 24 hrs if not immediately.

Ways to Pay

Brick Brace Ltd customers must be over 18 years of age. You will be asked to provide your full name, address and contact details (email and contact phone number). It is your responsibility to ensure that the details provided by you for the purpose of ordering products from us are correct and that you have the necessary funds and credit limits, and/ or, authority to use the PayPal account/ debit/credit card you present to us. By purchasing our products you agree to our terms and conditions and also agree to follow our code of conduct.

NB: If you are paying by credit/debit card we only deliver to the card holder’s address.

Via our Online Shop – or – Pro-Forma Invoice

Request a Pro-Forma invoice by email to: Please provide details of the purchase you require, a delivery address and a contact number for the courier. We will send invoice within 24 hours if not immediately.

Pay by Cheque

Cheques received by post usually takes 5 working days before payment is cleared and tools can not be sent until cleared. Cheques are made payable to Brick Brace Ltd and sent to:
Brick Brace Ltd, Mon Abri, 93 Long Lane, Ickenham, Uxbridge, Middx, UB10 8QS, United Kingdom.

Your Right to Cancel

We offer a 30 day money back guarantee, excluding return postage. You have a right to cancel your order at any time up to 30 days after the day of delivery. Goods returned must be in good condition and within suitable packaging. Please contact us should you change your mind and require further information.

Safety Is Paramount

For your own safety we recommend that you carefully read our “Identifying Risk” page and follow the instructions of use provided. Our instructions should always be carried out within Health & Safety guidelines. For all the instructions of correct use and safety information please go to our download page via this website.

By purchasing products from us you agree to the terms of sale. Brick Brace Ltd has the right to revise these terms and conditions at any time and also reserve the right to decline service to any individual customer.