Delivery info/Terms & Conditions

UK DELIVERIES

We aim to dispatch orders on the same working day after receiving cleared payment and deliver to your address within the next working day when payment is before 11.00 am. Sets are usually dispatched by UPS carriers.

Single tools are delivered by 1st class Royal Mail. UK Orders placed before 2 pm  Monday – Friday will be delivered the next day.

Trial, Half and Full Set Orders placed before 11.00 am Monday-Thursday will be delivered the next day. Orders placed before 11.00 am on a Friday will be delivered on the following Monday and orders placed over the weekend will be delivered on the following Tuesday, (excluding bank holidays).

 

For special courier services or deliveries to other countries please contact us for the best up to date prices.

“The Brick Brace pays for itself within two applications, GUARANTEED!”

Contact Us

Telephone: 01895 546405 or: Email us. You can also write to us at Brick Brace Ltd, Mon Abri, 93 Long Lane, Ickenham, Uxbridge, Middlesex. UB10 8QS, United Kingdom.

Full terms and conditions of sale

These terms and conditions apply to all purchases made by you, the customer from us Brick Brace Ltd.

Customer service

We are committed to total customer care and abide by the principles of the The Consumer Protection Regulations for Distance Selling. Should you need to contact us please send us an email, write or telephone. We aim to respond within 24 hrs if not immediately.

Ways to pay

Brick Brace Ltd customers must be over 18 years of age. You will be asked to provide your personal details. It is your responsibility to ensure that the details provided by you for the purpose of ordering products from us are correct and that you have the necessary funds and credit limits, and/ or, authority to use the PayPal account/ debit/credit card you present to us.

Purchase by telephone by calling;  01895 546405NB:

NB: If you are paying by credit/debit card we only deliver to the card holder’s address.

Pay by cheque;

cheques received by post usually takes 5 working days before payment is cleared and tools can not be sent until cleared. Cheques are made payable to Brick Brace Ltd and sent to:

Brick Brace Ltd, Mon Abri, 93 Long Lane,

Ickenham, Uxbridge,

Middx. UB10 8QS

Your right to cancel

We offer a 30 day money back guarantee, excluding return postage. You have a right to cancel your order at any time up to 30 days after the day of delivery. Goods returned must be in suitable packaging. Please contact us should you change your mind and require further information.

Cancellation and Returns

Provided goods are returned to us in an acceptable condition we will issue a refund within 2 days of return. Should you wish to return a product to us please include letter stating the reason for return in your parcel. Should you require further information please contact us.

If you are cancelling because there is a fault with the product please clearly state the details of the fault. Goods found to be faulty will be refunded or exchanged depending on your instructions.

Goods returned to us will be at your own cost and must be packaged safely in a suitable packaging material.

Statutory Rights

To obtain a refund you should return the goods to us in a similar condition as they arrived. So that there is no doubt anything we say above in relation to returns, does not apply to any claim that the goods do not meet the standard required by law. In this instance we will refund your returns costs.

Liability

If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery, replace or repair and goods that are damaged or defective upon delivery, or refund you with the amount paid for the goods. This does not affect your statutory rights as a consumer, nor is it intended to limit our liability to you for fraudulent misrepresentation or for personal injury resulting from our negligence.

Safety Is Paramount

For your own safety we recommend that you carefully read and follow the instructions of use provided. Our instructions should always be carried out within Health & Safety guidelines. For all the instructions of correct use and safety information please go to our download page via this website.

Privacy Policy

Any information supplied by you will be used for administering your account details and for promoting goods and services to you.

We believe that your information is private and confidential. We shall not disclose your information to any thirds party service provider for the purpose of cross promotion. Brick Brace may contact you from time to time to inform you of updates to our product range or any promotions or offers.

If you do not wish to receive these offers then please contact us. You also have a right to request a copy of the information we hold about you and to have any inaccuracies corrected. Please inform us if you do not wish to receive marketing offers by mail, telephone or other means.

By purchasing products from us you agree to the terms of sale. Brick Brace Ltd has the right to revise these terms and conditions at any time and also reserve the right to decline service to any individual customer.